|
IT-Enabled Business Process Outsourcing (BPO) |
|
As part of its portfolio, Eclipse SP provides managed IT services on an offshore basis to include:
• Database Content Management
• Data Entry and Processing
• Managed IT Services
• Call and Support Centers
Nowadays, there are many companies capable of providing BPO services at a reasonable price. What distinguishes Eclipse SP is our responsiveness, flexibility, and ability to deploy the essential business processes quickly to address your specific BPO needs. We view ourselves as your business partner, supporting your ongoing business operations in a cost-effective manner by operating an offshore back office in Ukraine integrated with your primary operations. To establish a permanent offshore BPO center we typically follow a proven 3-step approach:
• Accomplish a pilot project to outsource and benchmark the basic operations, perform staff induction and training, as well as to roll-out the hardware and software infrastructure
• Launch sustained operations: get all outsourced business processes in place up and running with required staffing, implement organizational structure, process & quality management system
• Manage sustained operations: regular management of back-office operations
|
