Customer: Multirater, Inc. Industry: Consulting Solution Type: Web site Technologies: ASP.NET, MS SQL, IIS, GDI+, JavaScript

Multirater.com is a service firm providing unsurpassed high quality technical integration in the area of industrial/organizational psychology since 1997. Its M360 tool allows integration of 360 feedback surveys, customized email notification sets, customized project configurations, and the presentation of the surveys, as well as the user interface, in multiple languages.


Eclipse SP had to implement and roll-out the second version of the system based on the specification and pre-existing prototype. One of the project’s challenges was to support the version 1 installation, that was working on the customer’s site while developing and rolling out the second version of the system. Eclipse SP carefully developed and tested the data migration procedure from the first version into the next in conditions when the data in the first version of the system changed every minute.


As the result of almost a year of work, Eclipse SP LLC has rolled-out the second version of the M360 system and migrated data from the large database of the first version of the tool. The M360 tool is now installed in a one of the world’s leading software corporations and is used to provide feedback on thousands of its current employees, as well as to store reports on many thousands of its past employees.


Main features of the solution are:

• Role Based Security. There are five user populations: focus, raters, project administrators, super administrator and feedback facilitators. The M360 tool allows for each population to have associated capabilities and limitations.
• Surveys. The system supports surveys containing questions grouped into dimensions.
• Rate Management. The M360 tool supports the entire 360-feedback process.
• Reports. The system provides exhaustive set of reports; user can view a list of, view status of or search for any entity in the system.
• User Interface. The client application runs on any operating system under any web browser since it does not use web browser or OS specific features. The User Interface is simple, intuitive and supports multiple languages. The menu is dynamically generated according to what user roles the current user is in, and what projects he/she has access to.
• Email Notifications. The system sends out email notifications to necessary people after certain events occur.

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